Help guides, news and updates
Help guides
You can find information, help and advice about living in your home and the services we provide.
Easy read version – Guide to understanding your rights as a tenant
This easy read guide helps you understand your rights as a Golden Lane Housing tenant.
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Guide to understanding your essential rights as a tenant of Golden Lane Housing
This guide helps you understand your rights as a Golden Lane Housing tenant.
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Repairs and maintenance policy
This is Golden Lane Housing's Repairs and Maintenance policy
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Domestic violence and abuse policy
This is Golden Lane Housing's Domestic violence and abuse policy.
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Safeguarding adults and children policy
This is Golden Lane Housing's Safeguarding adults and children policy.
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Energy saving booklet
Giving you help and information about how to save energy and how you can reduce your bills.
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Allocations and Lettings Policy
This is the Golden Lane Housing Allocations and Lettings Policy.
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Your service charge
We explain about the rent you pay to live in your home and your service charge.
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Safety in the home guide
Giving you advice and information about how to keep safe in your home and what Golden Lane Housing is responsible for.
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It matters – how we help to keep you safe
This guide helps you to understand how we help to keep you safe from abuse.
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Repairs and maintenance guide
This guide is about reporting repairs and fixing things in your home.
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