More than just a repairs service

Golden Lane Housing aim to provide a more tailored and personal approach to their repairs service. Employing our own operatives means we can achieve this, giving the flexibility our tenants need.

Being a relatively small national provider, we always relied on larger contractors to deliver our repairs and maintenance service. However, we recognised that they were not able to offer the tailored and person-centered approach that our tenants needed to thrive in their homes.

We consistently send the same operatives to properties, meaning that the tenants are familiar with them, feel safe in their presence and build meaningful relationships. Our operatives provide vital feedback and insight into the lives of our tenants. This means they are able to confidently identify where an improvement could really make a difference.