The current restrictions and government guidelines has brought about different ways of working for Golden Lane Housing’s Resolve Solutions.

National contracts manager, Barry Sully explains how the use of technology has assisted the operatives to provide emergency and essential repairs to our tenants’ homes.

“A leak was reported through our helpdesk for a property in the Nottingham area. It was an emergency and we had to act quickly.

The details taken by the call handler explained there was a possibility water was coming from a leaking gutter or roof. The water had made its way through the ceiling in the utility room.

I got in touch with the support team at the property using FaceTime. The care worker was able to show me the damage to the internal and external areas of the property in real time, and I took the photos on my phone sat at my desk.

There were many things to consider about the emergency and its impact.

The health and safety of everybody at a property is our priority, and extra precautions are being taken during the Coronavirus situation. We were able to analyse and gather the information for the works and materials required. From the video call we were able to obtain footage of routes for access and egress.

We made the call to an electrical contractor who checked the light fitting. Scott, our operative, had all the information to hand. Within a couple of hours he arrived at the property in personal protective equipment. Scott was able to complete the work safely with everyone maintaining social distancing and the work being completed correctly and swiftly.”

Want to know more?

To find out more about our repairs service, visit our coronavirus updates page.