The Department for Levelling Up, Housing and Communities has launched a consultation on its proposals to introduce a new, regulatory standard to oversee the competence and conduct of social housing staff.

This standard will require senior managers and executives to have, or be working towards, a relevant qualification. It will ensure that staff have up-to-date skills, knowledge and experience, and that they have the right behaviours to deliver a high quality, professional service and treat residents with respect.

The consultation is asking for views on proposals to require registered providers like Golden Lane Housing to:

1. Ensure all their relevant staff have the skills, experience, knowledge and behaviours needed to deliver a high quality and professional service to tenants
2. Document how they will achieve this, including setting out their approach to learning and development and performance management.

It is also asking for views on proposals for the qualification requirements for senior housing managers and executives, including:

1. The functions of the roles in scope
2. The criteria that qualifications must meet
3. The timeframes in which individuals must enrol on and complete qualifications
4. Transitional arrangements before the qualification requirements come fully into effect.

The consultation will remain open for eight weeks from 6 February until 2 April 2024. 

• You can have your say via the online survey:

Consultation on a direction to the Regulator of Social Housing to set a Competence and Conduct Standard for social housing 

• Written responses can also be sent to:

Consultation on a direction to the Regulator of Social Housing to set a Competence and Conduct Standard for Social Housing
Department for Levelling Up, Housing and Communities
Floor 3 (Mailpoint B12)
Fry Building
2 Marsham Street
London
SW1P 4DF